Frequently Asked Questions
Starting a home improvement project can be overwhelming. To help your kick-start your planning, and get you in a renovation frame of mind, we’ve pulled a list of our top questions clients ask us.
Client: How do you access the worksite?
Us: We are happy to coordinate each situation as appropriate. We ask for unhindered access to the job site M-F 8-5. We typically install a lockbox on the property and use the access to complete your project as efficiently as possible. That’ll allow your schedule to remain intact.
Client: When can we get our project scheduled?
Us: Please expect our project schedule to already be booked for weeks to a few months. Don’t worry; It generally takes some time to get to that point. Remember, we need to review and plan your project first.
Client: What are your payment terms? Do you offer financing? How can I afford a project if I don’t have the cash?
Us: It’s very important to have an idea of your budget and what you are able to afford. We do offer a financing platform. Financing a home renovation may be a good idea if you think the long term value is there. Here we say, “Invest in your happiness, remodel your home” because your private environment can be a place in your life that brings you great joy. An investment in your happiness is always worth it!
Client: Who selects materials?
Us: Simple, you can or we can. Come to us no matter the stage of planning and we will be glad to assist. We can get you into a design session where we can help you get the planning process going. That means spending some time to get an idea of what you want. We’ll then be able to gather the information we need to create a project plan to start from.
Client: Will it cost me anything?
Us: We will offer you a FREE remote project consultation. We will offer to help design your project if needed. We’d be glad to stretch our creative muscle and really get you a unique design all of your own! *Design fees will come at an hourly rate secured by a retainer
Client: What do I need to do to get my project to construction?
Us: The process is simple; get a scope of work, get any appropriate drawings to convey a rendering of the final product, pick the finish materials to be used on the project, get a contract, and let us get to building your dreams.
Client: What are your hours of operation?
Us: Monday through Friday 8am-5pm EST, we operate from our job sites and are occasionally in the office. We can respond to phone calls and emails regularly.
Client: I work from home, will I be able to stay home during the day to work? Will I be able to occupy the home during construction?
Us: Remember that construction can be a loud and dusty process. We will discuss whether or not the home should be occupied. That typically comes into play for larger projects. We operate regularly in occupied homes and take the appropriate precautions like protecting finished surfaces, setting up dust barriers, and can even offer to create a negative air pressure in the space to further contain and expel dust that is generated mostly during demolition.